Uber Eats now lets merchants message customers about their orders
https://techcrunch.com/2025/07/31/uber-eats-now-lets-merchants-message-customers-about-their-orders/ With the new “Live order chat” feature, merchants can message customers in real-time to do things like confirm replacements for sold-out items, clarify special requests, and check in on dietary or allergy preferences. Uber states that users can’t initiate chats with merchants, as customers can only message merchants if they have contacted them first. Live order chat is available for bot...
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